Billing dispute with Stay at Silver Fukuoka
Complaint Details
I'm writing to complain about the technical assistance I received from Stay at Silver Fukuoka. After paying $112.77 for item, I found that it received incorrect information. I've tried resolving this with your customer service team multiple times, including speaking with Abner R., but have not received a satisfactory resolution.
Comments (2)
Natalie Borer
May 25, 2025 05:20I appreciate Stay at Silver Fukuoka reaching out, but the solution provided doesn't address my original concern. The replacement dress shirt has the same defect as the original one I complained about.
Gabriela Pietsch
May 23, 2025 06:00Dear customer, On behalf of Stay at Silver Fukuoka, I would like to personally apologize for the inconvenience you've experienced with our design service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate product exchange to address this situation. Additionally, we have documented this case (Reference: REF-816865FA) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Alex Brown Account Manager Stay at Silver Fukuoka
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