Misleading advertising by Products Works

I want to acknowledge that Products Works has attempted to resolve this issue. However, the solution they're offering (a $230.47 store credit) isn't adequate considering I paid $230.47 for a television that never worked properly.

Dear customer, On behalf of Products Works, I would like to personally apologize for the inconvenience you've experienced with our subscription plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate gift card to address this situation. Additionally, we have documented this case (Reference: REF-9F79D3E1) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Quinn Thomas Customer Experience Specialist Products Works

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Products Works's headphones and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Products Works and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team