Heritage Savings International provided defective product
Complaint Details
I purchased a platform from Heritage Savings International on August 1, 2006. Shortly after using it, I experienced had my warranty claim denied unfairly. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Gonzalo R. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Reuben Strosin
Apr 30, 2025 05:14Just wanted to follow up on my complaint regarding Heritage Savings International. I haven't heard anything back yet, and the headphones I purchased is still not working correctly. Any assistance would be greatly appreciated.
Daniel Menard
May 25, 2025 05:34Dear valued customer, Thank you for your complaint regarding the wireless speaker you purchased on April 17, 2025. At Heritage Savings International, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $137.10 2. A replacement wireless speaker with an extended warranty 3. A store credit of $137.10 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-8F7F2375. We value your business and hope to restore your confidence in our company. Best regards, Alex Thomas Client Satisfaction Manager Heritage Savings International
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Status updateStatus changed to "Resolved"