Premium Inn Group Valencia provided defective product

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Premium Inn Group Valencia. Can someone please provide an update?

Dear valued customer, Thank you for bringing your concerns about our fitness tracker to our attention. We at Premium Inn Group Valencia are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 19, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective fitness tracker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary fitness tracker accessory kit valued at $22.71 Please contact our dedicated resolution team at support@Premium Inn Group Valencia.com with your preferred delivery date and time, referencing case number REF-17170F26. We truly value your business and appreciate the opportunity to make this right. Best regards, Barbara Lewis Service Excellence Director Premium Inn Group Valencia

ComplaintNest Administrator Update: We have received confirmation from Premium Inn Group Valencia that they are actively working to resolve your complaint. Their representative, John White, has committed to contacting you within 10 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team