Poor customer service experience with Premium Inn Group Valencia

The situation with Premium Inn Group Valencia has gotten worse. Now they're claiming I never purchased the premium membership, despite me providing the receipt and reference number REF-295DAED9 multiple times.

Dear valued customer, Thank you for bringing this matter to our attention. We at Premium Inn Group Valencia take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jeans and have initiated an internal investigation (Reference: REF-295DAED9). One of our specialists from our Customer Retention will be contacting you within the next 7 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Thomas Lee Customer Satisfaction Coordinator Premium Inn Group Valencia Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Premium Inn Group Valencia of this issue through multiple channels. They have acknowledged receipt of this complaint on April 9, 2025 and have assigned it reference number REF-295DAED9 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team