Overcharged by Oasis at Tranquil Ltd. for service

After my initial complaint, Oasis at Tranquil Ltd. contacted me to troubleshoot the fitness tracker. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing your concerns about our handbag to our attention. We at Oasis at Tranquil Ltd. are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 16, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective handbag 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary handbag accessory kit valued at $356.24 Please contact our dedicated resolution team at support@Oasis at Tranquil Ltd..com with your preferred delivery date and time, referencing case number REF-2075C1DD. We truly value your business and appreciate the opportunity to make this right. Best regards, Alex Brown Customer Service Director Oasis at Tranquil Ltd.

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Oasis at Tranquil Ltd. of this issue through multiple channels. They have acknowledged receipt of this complaint on April 8, 2025 and have assigned it reference number REF-2075C1DD in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team