Oasis at Tranquil Ltd. provided defective product
Complaint Details
I purchased a equipment from Oasis at Tranquil Ltd. on May 14, 2021. Shortly after using it, I experienced has poor quality. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Gianni O. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Celine Marks
Apr 29, 2025 05:32I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Oasis at Tranquil Ltd.. Can someone please provide an update?
Admin User (Original)
May 12, 2025 05:40Dear customer, On behalf of Oasis at Tranquil Ltd., I would like to personally apologize for the inconvenience you've experienced with our subscription plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complimentary service extension to address this situation. Additionally, we have documented this case (Reference: REF-818E9DF1) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Peyton Williams Resolution Specialist Oasis at Tranquil Ltd.
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