Delayed delivery from Industries Engineering International
Complaint Details
I am writing regarding order #ORD-7556-QQK-9846 placed with Industries Engineering International on April 10, 2022. I paid $838.82 for plan, but when it arrived, I discovered had repeated billing errors. I've made numerous attempts to contact customer service, but Sabrina T. and other representatives have not been helpful in resolving this matter.
Comments (2)
Tod Lakin
Apr 26, 2025 06:04An update to my situation: I've now spoken with three different representatives from Industries Engineering International, and each has given me conflicting information about how to resolve the issue with my tablet. This is extremely frustrating.
Jedidiah Becker
May 16, 2025 05:18Dear valued customer, Thank you for your complaint regarding the wireless speaker you purchased on April 18, 2025. At Industries Engineering International, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $411.22 2. A replacement wireless speaker with an extended warranty 3. A store credit of $411.22 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-FCE40F25. We value your business and hope to restore your confidence in our company. Best regards, Karen Hernandez Technical Support Manager Industries Engineering International
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