Delayed delivery from Industries Engineering International
Complaint Details
I'm writing to complain about the return process I received from Industries Engineering International. After paying $862.79 for device, I found that it has a manufacturing defect. I've tried resolving this with your customer service team multiple times, including speaking with Regan X., but have not received a satisfactory resolution.
Comments (2)
Pete Boyle
May 03, 2025 05:17I've received an email from Richard Anderson at Industries Engineering International offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The smartphone was clearly defective from the start.
Jaime Perales
May 17, 2025 05:40Dear valued customer, Thank you for bringing this matter to our attention. We at Industries Engineering International take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our tablet and have initiated an internal investigation (Reference: REF-ADA9E980). One of our specialists from our Product Support will be contacting you within the next 5 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Peyton Robinson Support Team Lead Industries Engineering International Customer Relations
Complaint Status
VerifiedAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Verified"