Frustrated with Elite Stay Hospitality's lack of response

I'm adding this comment to provide additional information. The athletic shoes from Elite Stay Hospitality not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for your complaint regarding the jacket you purchased on May 15, 2025. At Elite Stay Hospitality, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $130.75 2. A replacement jacket with an extended warranty 3. A store credit of $130.75 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-F6A81F70. We value your business and hope to restore your confidence in our company. Best regards, Jessica Wilson Customer Experience Manager Elite Stay Hospitality