Steel-Craft Toowoomba LLC provided defective product
Complaint Details
I am writing regarding order #ORD-8400-RZC-4386 placed with Steel-Craft Toowoomba LLC on February 6, 2012. I paid $817.83 for product, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Annette R. and other representatives have not been helpful in resolving this matter.
Comments (2)
Clare Durgan
May 12, 2025 06:09I want to acknowledge that Steel-Craft Toowoomba LLC has attempted to resolve this issue. However, the solution they're offering (a $391.29 store credit) isn't adequate considering I paid $391.29 for a wireless speaker that never worked properly.
Nathalie Fouquet
May 18, 2025 05:30Dear valued customer, Thank you for your complaint regarding the gaming console you purchased on April 15, 2025. At Steel-Craft Toowoomba LLC, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $65.74 2. A replacement gaming console with an extended warranty 3. A store credit of $65.74 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-D3C72E9C. We value your business and hope to restore your confidence in our company. Best regards, Joseph Harris Customer Success Manager Steel-Craft Toowoomba LLC
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