Hidden fees discovered from Build & Products Surabaya
Complaint Details
I want to report a serious concern with Build & Products Surabaya's membership that I purchased on April 11, 1990 from your Jamilton, Iowa store. The product has has a manufacturing defect despite being advertised as high quality. I've contacted customer service three times and spoken to Domenick G., but my issue remains unresolved.
Comments (2)
Vita Lueilwitz
May 08, 2025 05:44I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Build & Products Surabaya has been much more responsive, though we still haven't reached a satisfactory resolution regarding their premium membership.
Gabriela Pietsch
May 23, 2025 05:26Dear valued customer, Thank you for bringing this matter to our attention. We at Build & Products Surabaya take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our tablet and have initiated an internal investigation (Reference: REF-7061E21A). One of our specialists from our Quality Assurance will be contacting you within the next 7 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Riley Rodriguez Customer Service Director Build & Products Surabaya Customer Relations
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