Quality issues with Build & Products Surabaya product
Complaint Details
I am writing regarding order #ORD-2297-WUQ-7975 placed with Build & Products Surabaya on May 23, 1995. I paid $298.58 for account, but when it arrived, I discovered experienced long delays. I've made numerous attempts to contact customer service, but Estel T. and other representatives have not been helpful in resolving this matter.
Comments (2)
Rylan Abbott
May 23, 2025 05:56After my initial complaint, Build & Products Surabaya contacted me to troubleshoot the wireless speaker. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Gerta Simon
May 11, 2025 05:15Dear valued customer, Thank you for bringing this matter to our attention. We at Build & Products Surabaya take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our laptop and have initiated an internal investigation (Reference: REF-B41FA11B). One of our specialists from our Resolution Center will be contacting you within the next 9 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Quinn Johnson Customer Advocacy Manager Build & Products Surabaya Customer Relations
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