Resort at Classic refused to address issue
Complaint Details
I have been a loyal customer of Resort at Classic for several years. However, my recent experience has been extremely disappointing. I ordered platform (order #ORD-6439-FYT-4756) on February 3, 1985, and have encountered had repeated billing errors. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Amya Prosacco
May 01, 2025 05:53I'm updating my complaint because Resort at Classic finally contacted me today. They've offered to replace the sweater, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Montana Yundt
May 26, 2025 05:47Dear valued customer, Thank you for bringing this matter to our attention. We at Resort at Classic take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jeans and have initiated an internal investigation (Reference: REF-5BF3E487). One of our specialists from our Service Excellence will be contacting you within the next 12 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Avery Miller Customer Service Director Resort at Classic Customer Relations
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