Mega Build Industries Ltd. provided defective product
Complaint Details
I am writing regarding order #ORD-3119-HQQ-6517 placed with Mega Build Industries Ltd. on August 20, 1977. I paid $471.94 for tool, but when it arrived, I discovered has a manufacturing defect. I've made numerous attempts to contact customer service, but Viviane O. and other representatives have not been helpful in resolving this matter.
Comments (2)
Wilber Kling
May 23, 2025 06:01I'm updating my complaint because Mega Build Industries Ltd. finally contacted me today. They've offered to replace the headphones, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Margarita Kuhn
May 23, 2025 06:04Dear customer, On behalf of Mega Build Industries Ltd., I would like to personally apologize for the inconvenience you've experienced with our loyalty program. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate gift card to address this situation. Additionally, we have documented this case (Reference: REF-EB484FCE) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Jennifer Smith Customer Service Director Mega Build Industries Ltd.
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