Quality issues with Assembly Solutions product
Complaint Details
I have been a loyal customer of Assembly Solutions for several years. However, my recent experience has been extremely disappointing. I ordered package (order #ORD-9983-UNI-1843) on August 18, 2019, and have encountered is missing essential components. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Rudolph Rolfson
May 22, 2025 05:37The situation with Assembly Solutions has gotten worse. Now they're claiming I never purchased the premium account, despite me providing the receipt and reference number REF-65969A52 multiple times.
Claudine Navarro
May 25, 2025 05:36Dear customer, On behalf of Assembly Solutions, I would like to personally apologize for the inconvenience you've experienced with our premium membership. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complementary accessory package to address this situation. Additionally, we have documented this case (Reference: REF-65969A52) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Hayden Jackson Client Support Executive Assembly Solutions
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