Assembly Solutions provided defective product

After speaking with Sarah White from the Product Support at Assembly Solutions, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing your concerns about our tablet to our attention. We at Assembly Solutions are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 20, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective tablet 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary tablet accessory kit valued at $151.44 Please contact our dedicated resolution team at support@Assembly Solutions.com with your preferred delivery date and time, referencing case number REF-E29B33BE. We truly value your business and appreciate the opportunity to make this right. Best regards, Karen Jones Client Satisfaction Director Assembly Solutions