Misleading advertising by Classic Lodge Hotels

After my initial complaint, Classic Lodge Hotels contacted me to troubleshoot the formal shoes. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing your concerns about our dress shirt to our attention. We at Classic Lodge Hotels are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 3, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective dress shirt 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary dress shirt accessory kit valued at $421.36 Please contact our dedicated resolution team at support@Classic Lodge Hotels.com with your preferred delivery date and time, referencing case number REF-1EE42F91. We truly value your business and appreciate the opportunity to make this right. Best regards, John Davis Client Satisfaction Director Classic Lodge Hotels