Frustrated with Design Contractors Okayama Ltd.'s lack of response
Complaint Details
On September 23, 1993, I signed up for Design Contractors Okayama Ltd.'s installation service at their Eleonorechester, Minnesota location. I was told that the service would include plan, but after paying $899.92, I discovered this wasn't the case. When I called to resolve this, Thurman U. was unhelpful and refused to address my concerns.
Comments (2)
Terence Kris
May 26, 2025 05:39After my initial complaint, Design Contractors Okayama Ltd. contacted me to troubleshoot the television. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Gabriela Pietsch
May 22, 2025 05:15Dear customer, On behalf of Design Contractors Okayama Ltd., I would like to personally apologize for the inconvenience you've experienced with our training session. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate replacement product to address this situation. Additionally, we have documented this case (Reference: REF-BD78D16E) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Alex King Customer Service Director Design Contractors Okayama Ltd.
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