Quality issues with RoyalMoney product
Complaint Details
I have been a loyal customer of RoyalMoney for several years. However, my recent experience has been extremely disappointing. I ordered product (order #ORD-7854-EVN-1772) on June 10, 2001, and have encountered experienced frequent disconnections. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Eliezer Gleichner
May 26, 2025 06:10After my initial complaint, RoyalMoney contacted me to troubleshoot the smartwatch. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Admin User (Original)
May 16, 2025 05:23Dear customer, On behalf of RoyalMoney, I would like to personally apologize for the inconvenience you've experienced with our priority service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate gift card to address this situation. Additionally, we have documented this case (Reference: REF-FC5E676F) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Avery Smith Senior Support Specialist RoyalMoney
Complaint Status
SubmittedAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
2 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified