Billing dispute with Advanced Machine Group
Complaint Details
I'm writing to complain about the installation service I received from Advanced Machine Group. After paying $865.80 for item, I found that it was denied a refund. I've tried resolving this with your customer service team multiple times, including speaking with Hilbert E., but have not received a satisfactory resolution.
Comments (2)
Chet McClure
May 24, 2025 05:57I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Advanced Machine Group has been much more responsive, though we still haven't reached a satisfactory resolution regarding their loyalty program.
Admin User (Original)
May 11, 2025 06:01Dear valued customer, Thank you for bringing this matter to our attention. We at Advanced Machine Group take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our smartwatch and have initiated an internal investigation (Reference: REF-91944C70). One of our specialists from our Customer Experience will be contacting you within the next 7 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Mary Williams Customer Service Manager Advanced Machine Group Customer Relations
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