Capital of First provided defective product
Complaint Details
I purchased a package from Capital of First on September 15, 1970. Shortly after using it, I experienced is not compatible as claimed. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Naomie O. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Oceane Gerlach
May 25, 2025 05:41Just wanted to follow up on my complaint regarding Capital of First. I haven't heard anything back yet, and the camera I purchased is still not working correctly. Any assistance would be greatly appreciated.
Eunice Watsica
May 19, 2025 05:34Dear customer, On behalf of Capital of First, I would like to personally apologize for the inconvenience you've experienced with our priority service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate service upgrade to address this situation. Additionally, we have documented this case (Reference: REF-306CE8AA) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Casey Young Client Experience Manager Capital of First
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