Quality issues with Precision Design Development product

An update to my situation: I've now spoken with three different representatives from Precision Design Development, and each has given me conflicting information about how to resolve the issue with my winter coat. This is extremely frustrating.

Dear valued customer, Thank you for bringing your concerns about our handbag to our attention. We at Precision Design Development are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 25, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective handbag 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary handbag accessory kit valued at $26.37 Please contact our dedicated resolution team at support@Precision Design Development.com with your preferred delivery date and time, referencing case number REF-9F7C4BB3. We truly value your business and appreciate the opportunity to make this right. Best regards, Charles Wilson Client Relations Director Precision Design Development