Frustrated with Projects Bros Corp.'s lack of response
Complaint Details
I am writing regarding order #ORD-5757-JIV-7877 placed with Projects Bros Corp. on February 8, 1985. I paid $994.12 for unit, but when it arrived, I discovered faced system outages. I've made numerous attempts to contact customer service, but Oswald Z. and other representatives have not been helpful in resolving this matter.
Comments (2)
Cassie Gleason
May 06, 2025 05:43I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Projects Bros Corp.. Can someone please provide an update?
Gerta Simon
May 12, 2025 06:02Dear customer, On behalf of Projects Bros Corp., I would like to personally apologize for the inconvenience you've experienced with our design service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate discount on future purchases to address this situation. Additionally, we have documented this case (Reference: REF-898DD2AB) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Thomas Miller Senior Support Specialist Projects Bros Corp.
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