Components Corporation provided defective product

After speaking with Jordan Smith from the Client Satisfaction at Components Corporation, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing your concerns about our smartwatch to our attention. We at Components Corporation are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 27, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective smartwatch 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary smartwatch accessory kit valued at $436.27 Please contact our dedicated resolution team at support@Components Corporation.com with your preferred delivery date and time, referencing case number REF-DE2D3B18. We truly value your business and appreciate the opportunity to make this right. Best regards, Susan Garcia Quality Assurance Director Components Corporation