Allied Equity Solutions Palma Enterprises refused to address issue

I'm updating my complaint because Allied Equity Solutions Palma Enterprises finally contacted me today. They've offered to replace the television, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing your concerns about our gaming console to our attention. We at Allied Equity Solutions Palma Enterprises are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 20, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective gaming console 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary gaming console accessory kit valued at $484.49 Please contact our dedicated resolution team at support@Allied Equity Solutions Palma Enterprises.com with your preferred delivery date and time, referencing case number REF-2FE10492. We truly value your business and appreciate the opportunity to make this right. Best regards, Casey Garcia Support Operations Director Allied Equity Solutions Palma Enterprises