Credit card dispute with Heritage Fiscal

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Heritage Fiscal has been much more responsive, though we still haven't reached a satisfactory resolution regarding their design service.

Dear valued customer, Thank you for bringing this matter to our attention. We at Heritage Fiscal take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our laptop and have initiated an internal investigation (Reference: REF-F4A75336). One of our specialists from our Quality Assurance will be contacting you within the next 5 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Susan Clark Resolution Specialist Heritage Fiscal Customer Relations

ComplaintNest Administrator Note: We have reviewed this complaint against Heritage Fiscal and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the headphones. ComplaintNest Support Team