Refund refused by Heritage Fiscal
Complaint Details
On September 20, 1979, I signed up for Heritage Fiscal's warranty service at their West Urban, New Jersey location. I was told that the service would include system, but after paying $666.28, I discovered this wasn't the case. When I called to resolve this, Donato G. was unhelpful and refused to address my concerns.
Comments (2)
Nia Leffler
Apr 30, 2025 05:59It's now been 14 days since my initial complaint, and Heritage Fiscal still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their priority service.
Henrik Fritsch
May 11, 2025 05:31Dear valued customer, Thank you for your complaint regarding the tablet you purchased on April 23, 2025. At Heritage Fiscal, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $365.67 2. A replacement tablet with an extended warranty 3. A store credit of $365.67 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-2684B514. We value your business and hope to restore your confidence in our company. Best regards, Sarah Rodriguez Client Relations Manager Heritage Fiscal
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