Overcharged by Suites at Luxury for service
Complaint Details
I am writing regarding order #ORD-7254-JRM-5520 placed with Suites at Luxury on October 10, 1972. I paid $72.18 for system, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Marlin V. and other representatives have not been helpful in resolving this matter.
Comments (2)
Karlee Dickens
May 02, 2025 05:32I'm adding this comment to provide additional information. The fitness tracker from Suites at Luxury not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.
Margarita Kuhn
May 11, 2025 05:29Dear valued customer, Thank you for bringing this matter to our attention. We at Suites at Luxury take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our fitness tracker and have initiated an internal investigation (Reference: REF-CC6A6632). One of our specialists from our Service Excellence will be contacting you within the next 5 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Karen Clark Customer Advocacy Manager Suites at Luxury Customer Relations
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Status updateStatus changed to "Resolved"