Warranty claim denied by Suites Getaways

I want to acknowledge that Suites Getaways has attempted to resolve this issue. However, the solution they're offering (a $40.25 store credit) isn't adequate considering I paid $40.25 for a fitness tracker that never worked properly.

Dear valued customer, Thank you for bringing your concerns about our jacket to our attention. We at Suites Getaways are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 30, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective jacket 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary jacket accessory kit valued at $214.66 Please contact our dedicated resolution team at support@Suites Getaways.com with your preferred delivery date and time, referencing case number REF-CBB35954. We truly value your business and appreciate the opportunity to make this right. Best regards, Peyton Martin Product Support Director Suites Getaways