Quality issues with Suites Getaways product

Just wanted to follow up on my complaint regarding Suites Getaways. I haven't heard anything back yet, and the jeans I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing your concerns about our formal shoes to our attention. We at Suites Getaways are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 22, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective formal shoes 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary formal shoes accessory kit valued at $267.29 Please contact our dedicated resolution team at support@Suites Getaways.com with your preferred delivery date and time, referencing case number REF-05DA33EA. We truly value your business and appreciate the opportunity to make this right. Best regards, Karen Young Consumer Affairs Director Suites Getaways

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Suites Getaways of this issue through multiple channels. They have acknowledged receipt of this complaint on April 30, 2025 and have assigned it reference number REF-05DA33EA in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team