Refund refused by Manufacturing & Systems
Complaint Details
I'm writing to complain about the setup assistance I received from Manufacturing & Systems. After paying $333.97 for application, I found that it arrived significantly late. I've tried resolving this with your customer service team multiple times, including speaking with Alvena K., but have not received a satisfactory resolution.
Comments (2)
Emilie Kulas
Apr 28, 2025 05:44Thank you for your response, but I'm still not satisfied with the resolution offered. The $16.91 refund only covers part of what I paid for the personal shopping service, and I've had to spend additional money to fix the issues caused.
Montana Yundt
May 11, 2025 05:16Dear valued customer, Thank you for bringing this matter to our attention. We at Manufacturing & Systems take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our television and have initiated an internal investigation (Reference: REF-A725C77D). One of our specialists from our Resolution Center will be contacting you within the next 6 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, David Harris Account Manager Manufacturing & Systems Customer Relations
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