Unresolved issue with Allied & Management Group product

It's now been 14 days since my initial complaint, and Allied & Management Group still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their premium account.

Dear valued customer, Thank you for bringing this matter to our attention. We at Allied & Management Group take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our router and have initiated an internal investigation (Reference: REF-4F47F68C). One of our specialists from our Client Satisfaction will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Sarah Johnson Brand Representative Allied & Management Group Customer Relations

ComplaintNest Administrator Alert: We have noticed that Allied & Management Group has not yet responded to your complaint about their premium account. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team