Build Works failed to honor their commitment

Thank you for your response, but I'm still not satisfied with the resolution offered. The $259.70 refund only covers part of what I paid for the loyalty program, and I've had to spend additional money to fix the issues caused.

Dear customer, On behalf of Build Works, I would like to personally apologize for the inconvenience you've experienced with our priority service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complimentary service extension to address this situation. Additionally, we have documented this case (Reference: REF-D71ABBCC) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Susan Jones Resolution Specialist Build Works

ComplaintNest Administrator Update: We have received confirmation from Build Works that they are actively working to resolve your complaint. Their representative, Alex Young, has committed to contacting you within 4 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team