Build Works provided defective product

The situation with Build Works has gotten worse. Now they're claiming I never purchased the delivery service, despite me providing the receipt and reference number REF-0A409F65 multiple times.

Dear valued customer, Thank you for bringing your concerns about our camera to our attention. We at Build Works are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 9, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective camera 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary camera accessory kit valued at $330.47 Please contact our dedicated resolution team at support@Build Works.com with your preferred delivery date and time, referencing case number REF-0A409F65. We truly value your business and appreciate the opportunity to make this right. Best regards, Avery Clark Service Excellence Director Build Works