Poor customer service experience with Architecture Builders
Complaint Details
On April 7, 1970, I signed up for Architecture Builders's customer support at their Ritchieborough, New Mexico location. I was told that the service would include equipment, but after paying $154.82, I discovered this wasn't the case. When I called to resolve this, Giles V. was unhelpful and refused to address my concerns.
Comments (2)
Jabari Reichert
May 06, 2025 05:58An update to my situation: I've now spoken with three different representatives from Architecture Builders, and each has given me conflicting information about how to resolve the issue with my blender. This is extremely frustrating.
Claudine Navarro
May 13, 2025 05:13Dear customer, On behalf of Architecture Builders, I would like to personally apologize for the inconvenience you've experienced with our upgrade plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate product exchange to address this situation. Additionally, we have documented this case (Reference: REF-E770AA80) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Jordan Martin Support Team Lead Architecture Builders
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