Solid Build & Sons failed to honor their commitment
Complaint Details
I want to report a serious concern with Solid Build & Sons's device that I purchased on January 18, 2017 from your Lake Dovieborough, Virginia store. The product has had repeated billing errors despite being advertised as high quality. I've contacted customer service three times and spoken to Kayli N., but my issue remains unresolved.
Comments (2)
Opal West
May 11, 2025 05:57An update to my situation: I've now spoken with three different representatives from Solid Build & Sons, and each has given me conflicting information about how to resolve the issue with my headphones. This is extremely frustrating.
Jedidiah Becker
May 23, 2025 05:43Dear customer, On behalf of Solid Build & Sons, I would like to personally apologize for the inconvenience you've experienced with our installation service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate extended warranty to address this situation. Additionally, we have documented this case (Reference: REF-14B7500E) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Susan Rodriguez Resolution Specialist Solid Build & Sons
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Status updateStatus changed to "Resolved"