Warranty claim denied by Superior Machine Inc

Just wanted to follow up on my complaint regarding Superior Machine Inc. I haven't heard anything back yet, and the camera I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing your concerns about our smartwatch to our attention. We at Superior Machine Inc are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 11, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective smartwatch 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary smartwatch accessory kit valued at $366.71 Please contact our dedicated resolution team at support@Superior Machine Inc.com with your preferred delivery date and time, referencing case number REF-46C5976B. We truly value your business and appreciate the opportunity to make this right. Best regards, Alex Williams Product Support Director Superior Machine Inc

ComplaintNest Administrator Alert: We have noticed that Superior Machine Inc has not yet responded to your complaint about their expedited shipping. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team