Hidden fees discovered from The Luxury Escape

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about The Luxury Escape. Can someone please provide an update?

Dear valued customer, Thank you for bringing your concerns about our sweater to our attention. We at The Luxury Escape are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 25, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective sweater 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary sweater accessory kit valued at $86.16 Please contact our dedicated resolution team at support@The Luxury Escape.com with your preferred delivery date and time, referencing case number REF-0D906A38. We truly value your business and appreciate the opportunity to make this right. Best regards, Jennifer Jackson Customer Retention Director The Luxury Escape

ComplaintNest Administrator Alert: We have noticed that The Luxury Escape has not yet responded to your complaint about their repair service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team