Billing dispute with The Luxury Escape

Just wanted to follow up on my complaint regarding The Luxury Escape. I haven't heard anything back yet, and the winter coat I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear customer, On behalf of The Luxury Escape, I would like to personally apologize for the inconvenience you've experienced with our expedited shipping. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate full refund to address this situation. Additionally, we have documented this case (Reference: REF-A25067C6) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Susan Brown Customer Satisfaction Coordinator The Luxury Escape

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified The Luxury Escape of this issue through multiple channels. They have acknowledged receipt of this complaint on April 2, 2025 and have assigned it reference number REF-A25067C6 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team