False promises made by Ultra Fabrication Ltd. representative

I'm adding this comment to provide additional information. The headphones from Ultra Fabrication Ltd. not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for bringing your concerns about our headphones to our attention. We at Ultra Fabrication Ltd. are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 8, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective headphones 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary headphones accessory kit valued at $58.83 Please contact our dedicated resolution team at support@Ultra Fabrication Ltd..com with your preferred delivery date and time, referencing case number REF-991C0955. We truly value your business and appreciate the opportunity to make this right. Best regards, David Wilson Customer Experience Director Ultra Fabrication Ltd.

ComplaintNest Administrator Note: We have reviewed this complaint against Ultra Fabrication Ltd. and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the smartphone. ComplaintNest Support Team