Unsatisfactory resolution from Advanced Projects & Sons International

Health & Life Insurance Verified Under Review Apr 26, 2025

Complaint Details

I purchased a device from Advanced Projects & Sons International on January 11, 1989. Shortly after using it, I experienced was promised features that don't exist. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Cristopher D. who promised to escalate my case, but I've heard nothing since.

512 views | 2 comments | Apr 26, 2025 21:44

Comments (2)

Otis King

Otis King

May 07, 2025 05:13

I'm adding this comment to provide additional information. The air purifier from Advanced Projects & Sons International not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Claudine Navarro

Claudine Navarro

May 21, 2025 06:04

Dear valued customer, Thank you for your complaint regarding the kitchen knife set you purchased on May 17, 2025. At Advanced Projects & Sons International, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $65.93 2. A replacement kitchen knife set with an extended warranty 3. A store credit of $65.93 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-C441B779. We value your business and hope to restore your confidence in our company. Best regards, Alex Young Consumer Affairs Manager Advanced Projects & Sons International

Add a Comment

You need to be logged in to comment on complaints.

Complaint Status

Under Review
Submitted
Verified
In Progress
Resolved

AI Verification

This complaint has been verified by our AI system.

Advertisement Space

Complaint Timeline

3 Events

Complaint Submitted

Submitted

Complaint submitted

Apr 26, 2025 Otis King

AI Verification

Ai verified

Complaint verified

May 26, 2025 System

Status Update

Status update

Status changed to "Under Review"

May 26, 2025 System