False promises made by Serene Suites & Group Ltd. representative

I'm adding this comment to provide additional information. The sweater from Serene Suites & Group Ltd. not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for bringing your concerns about our formal shoes to our attention. We at Serene Suites & Group Ltd. are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 17, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective formal shoes 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary formal shoes accessory kit valued at $301.90 Please contact our dedicated resolution team at support@Serene Suites & Group Ltd..com with your preferred delivery date and time, referencing case number REF-FC32F8C1. We truly value your business and appreciate the opportunity to make this right. Best regards, Hayden White Client Relations Director Serene Suites & Group Ltd.

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Serene Suites & Group Ltd.'s fitness tracker and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Serene Suites & Group Ltd. and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team