Frustrated with Standard Craft Inc's lack of response
Complaint Details
I have been a loyal customer of Standard Craft Inc for several years. However, my recent experience has been extremely disappointing. I ordered appliance (order #ORD-3960-JWU-7250) on June 20, 1999, and have encountered received incorrect information. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Antonette Gleichner
May 17, 2025 05:25I wanted to update this complaint to mention that a representative from Standard Craft Inc called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.
Clement Doyle
May 18, 2025 05:55Dear valued customer, Thank you for bringing this matter to our attention. We at Standard Craft Inc take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our smartwatch and have initiated an internal investigation (Reference: REF-3EE99048). One of our specialists from our Consumer Affairs will be contacting you within the next 12 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Alex White Director of Customer Success Standard Craft Inc Customer Relations
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