ATM malfunction at Royal Reserve Advisors Group resulted in lost funds

It's now been 14 days since my initial complaint, and Royal Reserve Advisors Group still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their subscription plan.

Dear valued customer, Thank you for your complaint regarding the wireless speaker you purchased on March 27, 2025. At Royal Reserve Advisors Group, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $151.14 2. A replacement wireless speaker with an extended warranty 3. A store credit of $151.14 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-3041B624. We value your business and hope to restore your confidence in our company. Best regards, Susan Robinson Customer Success Manager Royal Reserve Advisors Group

ComplaintNest Administrator Note: We have reviewed this complaint against Royal Reserve Advisors Group and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the wireless speaker. ComplaintNest Support Team