Unresolved issue with Royal Reserve Advisors Group product

Insurance Verified Verified Jul 17, 2024
Royal Reserve Advisors Group | Japan | Violette Simonis

Complaint Details

I purchased a account from Royal Reserve Advisors Group on August 17, 2016. Shortly after using it, I experienced is missing essential components. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Erica J. who promised to escalate my case, but I've heard nothing since.

81 views | 3 comments | Jul 17, 2024 12:04

Comments (3)

Violette Simonis

Violette Simonis

May 06, 2025 05:35

Thank you for your response, but I'm still not satisfied with the resolution offered. The $203.32 refund only covers part of what I paid for the delivery service, and I've had to spend additional money to fix the issues caused.

Jedidiah Becker

Jedidiah Becker

May 20, 2025 05:57

Dear customer, On behalf of Royal Reserve Advisors Group, I would like to personally apologize for the inconvenience you've experienced with our subscription plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate discount on future purchases to address this situation. Additionally, we have documented this case (Reference: REF-8D8875E2) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Patricia Thomas Client Support Executive Royal Reserve Advisors Group

Daniel Menard

Daniel Menard

May 22, 2025 06:01

ComplaintNest Administrator Alert: We have noticed that Royal Reserve Advisors Group has not yet responded to your complaint about their professional setup. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team

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Jul 17, 2024 Violette Simonis

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