Frustrated with The Serene Resort Woodlands Ltd.'s lack of response
Complaint Details
On December 13, 2010, I signed up for The Serene Resort Woodlands Ltd.'s return process at their Trompport, Washington location. I was told that the service would include accessory, but after paying $512.47, I discovered this wasn't the case. When I called to resolve this, Hailee I. was unhelpful and refused to address my concerns.
Comments (2)
Zaria McCullough
May 15, 2025 05:39I wanted to update this complaint to mention that a representative from The Serene Resort Woodlands Ltd. called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.
Clement Doyle
May 24, 2025 05:15Dear valued customer, Thank you for bringing this matter to our attention. We at The Serene Resort Woodlands Ltd. take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our dress shirt and have initiated an internal investigation (Reference: REF-58EAA69D). One of our specialists from our Customer Service will be contacting you within the next 6 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Taylor Allen Support Team Lead The Serene Resort Woodlands Ltd. Customer Relations
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