Frustrated with The Serene Resort Woodlands Ltd.'s lack of response

Just wanted to follow up on my complaint regarding The Serene Resort Woodlands Ltd.. I haven't heard anything back yet, and the sweater I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear customer, I am reaching out regarding your recent complaint about our delivery service. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Support Team Lead at The Serene Resort Woodlands Ltd., I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $16.96 to your original payment method 2. Added a $16.96 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-722FD8C9 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Casey Thomas Support Team Lead The Serene Resort Woodlands Ltd.

ComplaintNest Administrator Update: We have received confirmation from The Serene Resort Woodlands Ltd. that they are actively working to resolve your complaint. Their representative, Peyton Allen, has committed to contacting you within 10 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team