Refund refused by The Silver Suites Ltd.
Complaint Details
On May 28, 1976, I signed up for The Silver Suites Ltd.'s setup assistance at their Edport, New Hampshire location. I was told that the service would include application, but after paying $602.60, I discovered this wasn't the case. When I called to resolve this, Lucy Y. was unhelpful and refused to address my concerns.
Comments (2)
Vada O'Conner
Apr 27, 2025 05:27Thank you for your response, but I'm still not satisfied with the resolution offered. The $403.15 refund only covers part of what I paid for the personal shopping service, and I've had to spend additional money to fix the issues caused.
Brenna Hilpert
May 26, 2025 05:48Dear valued customer, Thank you for bringing this matter to our attention. We at The Silver Suites Ltd. take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jeans and have initiated an internal investigation (Reference: REF-86B901F5). One of our specialists from our Customer Service will be contacting you within the next 14 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Alex Clark Customer Service Manager The Silver Suites Ltd. Customer Relations
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