Unresolved issue with Steel-Build Corp. product

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Steel-Build Corp.. Can someone please provide an update?

Dear valued customer, Thank you for bringing this matter to our attention. We at Steel-Build Corp. take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our television and have initiated an internal investigation (Reference: REF-D8FA522F). One of our specialists from our Product Support will be contacting you within the next 4 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, John Harris Customer Advocacy Manager Steel-Build Corp. Customer Relations

ComplaintNest Administrator Note: We have reviewed this complaint against Steel-Build Corp. and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the tablet. ComplaintNest Support Team